Shipping and Returns

Our U.S. standard shipping service is free for orders over $35. For orders under $35 delivery is $2.95 or $4.95. Orders are usually processed and shipped within two (2) business days via USPS ground.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@alteril.com. If your return is accepted, we’ll send you a return authorization, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@alteril.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.